We are committed to protecting your personal information and your right to privacy.
Personal Capital ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you use our platform and services.
This policy applies to all information collected through our website, mobile application, and any related services (collectively, the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.
We collect information you directly provide to us, including:
We automatically collect certain information when you use our Service:
We use the collected information for various purposes:
We implement robust security measures to protect your personal information:
All data transmission is protected using SSL/TLS encryption. Sensitive data is encrypted both in transit and at rest using industry-standard encryption algorithms.
Our servers are hosted in secure data centers with:
Access to personal data is restricted to authorized personnel only and is granted on a need-to-know basis. All access is logged and monitored.
We continuously monitor our systems for security threats and vulnerabilities. Any suspicious activity is immediately investigated and addressed.
While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information using industry best practices.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
Retained while your account is active and for up to 7 years after account closure for legal and compliance purposes.
KYC documents are retained for 5 years after account closure as required by financial regulations.
Financial transaction data is retained for 7 years for tax and audit purposes.
Analytics and usage data is typically retained for 2 years for service improvement purposes.
When retention periods expire, we securely delete or anonymize your information. You may request earlier deletion of certain data types, subject to legal and operational requirements.
Depending on your location, you may have the following rights regarding your personal information:
You can request a copy of the personal information we hold about you.
You can update or correct inaccurate information in your account settings.
You can request deletion of your personal data, subject to legal requirements.
You can request limitation of how we process your information.
You can request your data in a structured, machine-readable format.
You can object to certain types of processing, including marketing communications.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
Significant changes will be communicated at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
contact@personalcapitalgroup.net
24/7 Live Chat Available
We are committed to resolving any privacy concerns promptly and will respond to your inquiry within 48 hours.
We are committed to maintaining the highest standards of privacy protection. Your trust is essential to our business, and we continuously work to earn and maintain that trust through transparent privacy practices and robust security measures.